At Rampit USA, we strive to ensure you are completely satisfied with your purchases. We understand that sometimes you might need to return a product you have purchased from our online store. Therefore, we have developed the following return policy to be fair to you and us.
1. Return Period:
- Products can be returned within 30 days of the original purchase date.
- Products being returned outside of the return period are subject to approval from Rampit USA.
2. Condition of Returned Products:
- Products must be unused and in their original condition.
3. Process for Returns:
- Please contact our customer service team to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
4. Shipping for Returns:
- Customers are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.
5. Refunds:
- Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6. Exchanges:
- Please contact our customer service team in the event you need to exchange an item.
8. Questions:
- If you have any questions regarding our return policy, please contact us at info@rampitusa.com.